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Manual QA

Manual QA

Human Insight, Amplified.

Sometimes you need a human touch. Our Manual QA tools make traditional grading faster, easier, and more consistent with side-by-side AI suggestions.

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Manual QA

Key Capabilities

Explore what makes Manual QA powerful.

Custom Forms

Build flexible scorecards with weighted sections and auto-fail questions.

Integrated Player

Listen, view the transcript, and score all in one unified interface.

Dispute Workflow

Allow agents to appeal scores for a fair and transparent process.

Spot Checks

Assign random usage reviews to supervisors for quality control.

AI-Powered

Intelligence built in.

Our manual qa engine doesn't just record data—it learns from it. Automate the heavy lifting with models trained on millions of interactions.

AI-Suggested Scores
One-Click Comments
Root Cause Tagging
Efficient Playback Controls

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Ready to try it?

See Manual QA in action today.

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