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New: Support for Multi-channel Audits

Unify Your Team's
Performance Intelligence

The all-in-one platform for Quality Assurance, Coaching, LMS, and Project Management. Move beyond spreadsheets and disjointed tools.

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AI Core
Coaching
Trends
Reporting
Data
Transcripts
Audit Complete
Score: 98% (High Performer)
Live Sentiment: Positive 😊
AI Knowledge Base

What's the discount policy?

Max 15% for new users.
New Badge Earned
Customer Champion

Powering Support Teams at

TechFlow
GlobalConnect
StreamLine
Elevate
NovaBank

Everything you need.
One cohesive platform.

Stop paying for 5 different subscriptions. MentorMetric connects your quality data directly to training and coaching.

Quality Assurance

AI-Powered Audits

Automatically score 100% of your calls. Detect compliance risks, sentiment, and coaching opportunities without manual effort.

Auto-Fail Compliance

Sentiment Analysis
Project Management

Contextual Workflows

Manage team projects specifically for support ops. Link tasks directly to QA results and training rollouts.

Q1 Protocol Update
Review Compliance

Integrated LMS

Trigger training automatically when QA scores drop below threshold.

Gamification

Leaderboards, badges, and streaks to drive engagement and morale.

Deep Analytics

Connect the dots between training completion and performance improvement.

Team Knowledge Base

A central source of truth for your team. Create, share, and verify documentation with AI assistance. Keep everyone on the same page.
Enterprise Ready

Secure, Compliant, and Scalable.

We take your data seriously. MentorMetric is built for enterprise teams with strict security capability requirements.

End-to-End Data Protection
Granular Access Controls
Unlimited Data Storage & Retention

Unlimited Storage

Never worry about limits. Store unlimited audio minutes, transcripts, and evaluation history forever.

Data Encryption

AES-256 encryption at rest and TLS 1.3 in transit ensures your sensitive customer data is always protected.

RBAC & SSO

Granular Role-Based Access Control and SAML SSO integration for seamless user management.

Audit Logs

Complete visibility into every action. Track who viewed, edited, or exported data in real-time.

Next-Gen Intelligence

Beyond Traditional Management.
Pure Intelligence.

MentorMetric isn't just a tool—it's an operating system that thinks, adapts, and grows with your team.

AI Knowledge Base

Instant Answers. Stop answering common questions repeatedly. AI gives your team the right answer, instantly.

Proactive Intelligence

Fix Problems Before They Happen. Autonomous agents spot burnout and quality drift.

Adaptive Growth Paths

Training That Adapts. Generates personalized micro-lessons to fill specific skill gaps.

AI Knowledge Base

🔍
What is the discount policy?
AI Generated Answer
New users get 15% off their first 3 months.
Risk Detected

Quality Drift in "Returns"

Agent Sarah

Learning Path: High Growth

Empathy Skills +15%
Product Knowledge Generating Lesson...
New micro-lesson generated based on recent tickets.
40%
Increase in QA Coverage
50%
Faster Training Creation
25%
Improved Retention

The New Standard

Capabilities Traditional Way MentorMetric
Quality Assurance Random 2% Sampling 100% AI Coverage
Training Creation Weeks of Manual Work Instant AI Generation
Analytics Static Spreadsheets Predictive Intelligence
Feedback Loop Disconnected & Slow Real-time & Automated

Ready to upgrade your team?

Join hundreds of forward-thinking support teams using MentorMetric.

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